1Scope
This Privacy Policy applies to all products and services operated by Creator Studios Labs ("we", "our", or "us"), including:
- chevron_rightThe Creator Studios Labs website (creatorstudioslabs.stream)
- chevron_rightCurrent mobile applications, including DeckPilot (OBS Stream Controller)
- chevron_rightFuture applications, tools, and software products published under Creator Studios Labs
This policy covers how we collect, use, store, and protect your information across all of these Services. By using any of our Services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our Services.
2Information Collected
Depending on the specific product or service you use, we may collect the following types of information:
A. Technical & Device Information
- chevron_rightDevice type and model
- chevron_rightOperating system and version
- chevron_rightApp version number
- chevron_rightScreen resolution and display metrics
- chevron_rightIP address (used for analytics and security purposes)
B. Analytics & Crash Reporting
We may use tools such as Firebase Analytics or similar services to collect:
- chevron_rightApp engagement and feature usage metrics
- chevron_rightCrash reports and error diagnostics
- chevron_rightPerformance data (app launch time, response times)
- chevron_rightSession duration and frequency
C. Advertising Data
If an app includes advertising through Google AdMob or a similar advertising service, third-party ad providers may collect:
- chevron_rightAdvertising ID (device-level identifier for ad personalisation)
- chevron_rightDevice identifiers
- chevron_rightInteraction data with advertisements (impressions, taps)
D. Support & Contact Data
If you contact us for support, we may receive:
- chevron_rightYour email address
- chevron_rightThe content of your message
- chevron_rightAny attachments or screenshots you provide
E. Locally Stored App Data
Some of our apps store settings and connection data locally on your device. This may include:
- chevron_rightApp preferences and configuration
- chevron_rightOBS connection details (IP address, port, WebSocket password)
- chevron_rightScene layouts and custom button configurations
We do not collect personally identifiable information such as your name, phone number, or physical address unless you provide it to us directly (for example, by emailing our support address).
3How Information Is Used
We use collected information to:
- chevron_rightImprove app performance, stability, and functionality
- chevron_rightIdentify and fix bugs, crashes, and errors
- chevron_rightUnderstand usage patterns to guide product development
- chevron_rightServe relevant advertisements where applicable
- chevron_rightRespond to support enquiries
- chevron_rightEnsure security and prevent misuse of our Services
- chevron_rightComply with legal obligations
We do not sell your personal information to third parties.
4Local Storage & App Settings
Several of our apps store configuration and preferences locally on your device. This data is not transmitted to Creator Studios Labs servers unless explicitly stated within the app.
Examples of locally stored data include:
- chevron_rightApp theme and display preferences
- chevron_rightOBS connection settings (IP address, port number, WebSocket password)
- chevron_rightCustom button layouts and scene configurations
- chevron_rightRecent connection history
This data remains on your device and is only removed when you uninstall the app or manually clear the app's data through your device settings.
5Third-Party Services
Our apps and website may use third-party services that collect information independently. These services include, but are not limited to:
- chevron_rightGoogle Play Services — app distribution and update delivery
- chevron_rightGoogle AdMob — advertising (where applicable)
- chevron_rightFirebase Analytics — usage analytics and crash reporting
- chevron_rightFirebase Crashlytics — crash diagnostics
- chevron_rightOBS Studio — local network WebSocket integration (no data sent to external servers)
Each third-party service operates under its own privacy policy. We encourage you to review Google's Privacy Policy for services provided by Google.
6Advertising
Some of our apps may display advertisements through Google AdMob or similar advertising networks. When ads are present:
- chevron_rightThird-party ad providers may collect device identifiers and advertising IDs to serve personalised ads
- chevron_rightYou can opt out of personalised advertising through your device settings (Settings → Privacy → Advertising on most devices)
- chevron_rightAd interaction data (impressions and taps) may be collected by the ad network
Not all of our apps include advertising. Whether ads are present is specified on each app's store listing or within the app itself.
7Billing & Purchases
If an app offers in-app purchases or paid features, transactions are handled entirely by the platform's billing system (Google Play Billing or Apple's In-App Purchase).
- chevron_rightCreator Studios Labs does not directly collect, process, or store payment information such as credit card numbers or bank details
- chevron_rightPurchase receipts and entitlement verification are managed through the platform's billing API
- chevron_rightRefund requests should be directed to the relevant app store (Google Play or Apple App Store)
8Local Network & OBS Communication
Some of our products, such as DeckPilot, communicate directly with OBS Studio over your local network using the OBS WebSocket protocol. It is important to understand how this works:
- chevron_rightDirect local connection: The app connects directly to OBS Studio running on your computer. This communication happens entirely within your local network (e.g., your home Wi-Fi).
- chevron_rightNo cloud relay: Connection data (such as the IP address, port, and WebSocket password of your OBS instance) is not sent to Creator Studios Labs servers or any external server.
- chevron_rightStored locally: Connection credentials are stored on your device only so the app can reconnect. They are not transmitted externally.
- chevron_rightScene and source data: Information about your OBS scenes, sources, and audio levels is read from OBS in real time. This data is used only within the app on your device and is not collected or stored by Creator Studios Labs.
10Data Security
We take reasonable administrative and technical measures to protect information collected through our Services. These measures include:
- chevron_rightUsing HTTPS for website and API communications
- chevron_rightKeeping local network connections (such as OBS WebSocket) within your private network
- chevron_rightRelying on platform-level security (Google Play, App Store) for app distribution
- chevron_rightLimiting access to analytics and crash data to authorised personnel
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
11Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@creatorstudioslabs.stream and we will take appropriate steps to delete such information promptly.
12User Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data:
- chevron_rightAccess: Request a copy of the data we hold about you
- chevron_rightCorrection: Request correction of inaccurate data
- chevron_rightDeletion: Request deletion of your data (subject to legal retention requirements)
- chevron_rightOpt-out: Opt out of personalised advertising through your device settings
- chevron_rightWithdraw consent: Withdraw consent where data processing is consent-based
To exercise any of these rights, please contact us at support@creatorstudioslabs.stream. We will respond to requests within a reasonable timeframe.
For app-specific data deletion requests, you can also visit the data deletion request page linked from within the app or its store listing.
13Data Retention
We retain collected information only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:
- chevron_rightAnalytics and crash data is retained for up to 14 months, or as configured in the analytics service
- chevron_rightSupport correspondence is retained for as long as needed to resolve your enquiry, plus a reasonable period for follow-up
- chevron_rightLocally stored app data (preferences, connection settings) persists on your device until you uninstall the app or clear its data
When data is no longer needed, we take reasonable steps to delete or anonymise it.
14Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our products, practices, or legal requirements. When we make changes:
- chevron_rightThe "Last updated" date at the top of this page will be revised
- chevron_rightMaterial changes may be communicated through in-app notices or our website
- chevron_rightYour continued use of our Services after changes are published constitutes your acceptance of the revised policy
We encourage you to review this page periodically to stay informed about how we handle your information.
15Contact Information
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us: